Terms of Service

1. Acceptance of Terms

By accessing and using Premium Health & Beauty E-commerce Platform (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service constitute a legally binding agreement between you ("Customer," "you," or "your") and Premium Health & Beauty E-commerce Platform Ltd ("Company," "we," "us," or "our") governing your use of our website, mobile application, and related services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service following any changes constitutes acceptance of those changes.

2. Account Registration and Security

To access certain features of our Service, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Requirements

• You must be at least 18 years old to create an account
• You must provide accurate, current, and complete information during registration
• You must maintain and update your account information
• You are responsible for maintaining the security of your password
• You must notify us immediately of any unauthorized use of your account

Prohibited Activities

When using our Service, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Use the Service for any fraudulent or unlawful purpose
• Attempt to interfere with the proper functioning of the Service
• Use automated systems to access the Service without permission
• Create multiple accounts to circumvent restrictions

3. Product Information and Availability

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product Representations

• All products are subject to availability and may be discontinued at any time
• Colors, sizes, and specifications may vary from those displayed
• Prices are subject to change without notice
• Special offers and promotions have specific terms and conditions

Health and Beauty Product Disclaimer

Our health and beauty products are for cosmetic and wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with a qualified healthcare professional before using any health or beauty product, especially if you have allergies, skin conditions, or are pregnant or nursing.

Individual results may vary. The effectiveness of any product depends on various factors including individual skin type, lifestyle, and adherence to product instructions.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, product availability, or limitations on quantities available for purchase.

Order Process

• Orders constitute offers to purchase products at the price indicated
• We reserve the right to verify information before accepting an order
• Order confirmation does not guarantee product availability
• We will notify you if any items in your order are unavailable

Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards and other payment methods as displayed
• All prices include applicable taxes unless otherwise stated
• We reserve the right to change payment methods at any time
• Failed payments may result in order cancellation

Pricing and Promotional Offers

Promotional codes cannot be combined unless expressly stated. Special pricing may have restrictions on quantities and may not be available on all products. We reserve the right to modify or discontinue promotional offers at any time.

5. Shipping and Delivery

We aim to process and ship orders promptly. However, delivery times are estimates and not guaranteed. Factors beyond our control may affect delivery schedules.

Shipping Policy

• Standard delivery within the UK typically takes 3-5 business days
• Express delivery options are available at checkout
• International shipping may have additional restrictions and longer delivery times
• Some products may have shipping restrictions due to their nature
• We are not responsible for delays caused by customs or other third parties

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend tracking your shipment and contacting the carrier for any delivery issues.

Address Requirements

You must provide accurate and complete shipping addresses. We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses. Additional fees may apply for address corrections or redelivery attempts.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy is designed to provide a fair and straightforward process for returns and exchanges.

Return Period

• Returns must be initiated within 30 days of delivery
• Items must be in original condition and packaging
• Custom or personalized items may not be eligible for return
• Some health and beauty products may have specific return restrictions for hygiene reasons

Return Process

• Contact our customer service team to initiate a return
• Returns must be authorized before shipping
• You are responsible for return shipping costs unless the item is defective
• Refunds will be processed to the original payment method
• Processing time for refunds may take 5-10 business days

Exclusions

The following items cannot be returned: opened cosmetics, skincare products that have been used, damaged or tampered items, and items that are not in resalable condition. We reserve the right to refuse returns that do not meet our criteria.

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Premium Health & Beauty E-commerce Platform Ltd or its content suppliers and is protected by UK and international copyright laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. This license does not include:

• resale or commercial use of the Service
• Collection and use of product listings or descriptions
• Derivative use of the Service
• Downloading or copying account information
• Use of data mining, robots, or similar data gathering tools

Trademarks

The Premium Health & Beauty name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Premium Health & Beauty E-commerce Platform Ltd. You may not use these marks without our prior written permission.

8. User Content and Reviews

We welcome your feedback, reviews, and other content you submit to our website. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Content Guidelines

When submitting content, you agree not to post content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Infringes upon the intellectual property rights of others
• Contains viruses or malicious code
• Is spam, junk mail, or unsolicited commercial communications
• Impersonates any person or entity

Content Moderation

We reserve the right to moderate, edit, or remove any content that violates these guidelines or that we deem inappropriate. We are not responsible for user-generated content and do not guarantee the accuracy or reliability of such content.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

Data Collection

We collect personal information necessary to provide our services, including but not limited to:

• Account registration and profile information
• Payment and billing information
• Shipping and delivery details
• Product preferences and browsing history
• Communications with our customer service team

Cookies and Tracking

We use cookies and similar technologies to enhance your shopping experience, analyze usage patterns, and provide personalized content and advertisements. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

10. Disclaimers and Limitation of Liability

The Service is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Premium Health & Beauty E-commerce Platform Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use of or inability to use the Service
• Any unauthorized access to or use of our servers and personal information
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, trojan horses, or the like that may be transmitted through the Service

Product Warranties

While we stand behind the quality of our products, product warranties, if any, are provided by the manufacturers. We do not provide additional warranties beyond those provided by the manufacturers unless explicitly stated in writing.

11. Indemnification

You agree to defend, indemnify, and hold harmless Premium Health & Beauty E-commerce Platform Ltd, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms of Service
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your use of the Service caused damage to a third party

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service.

Effect of Termination

• All provisions of the Terms of Service which by their nature should survive termination shall survive
• Your right to use the Service will cease immediately
• We may retain certain information as required by law or for legitimate business purposes
• Termination will not affect your obligations incurred prior to termination

Your Right to Terminate

You may terminate your account at any time by contacting our customer service team. Upon termination, your right to use the Service will cease immediately.

13. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Alternative Dispute Resolution

Before resorting to litigation, we encourage you to contact our customer service team to resolve any disputes amicably. We are committed to providing excellent customer service and will work with you to address any concerns you may have.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited under these Terms of Service.

14. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. When we make changes, we will post the updated Terms on this page and update the "Last updated" date at the top of this page.

Notification of Changes

• Material changes will be prominently displayed on our website
• We may send email notifications for significant changes
• Your continued use of the Service after changes constitutes acceptance
• If you do not agree with changes, you must discontinue use of the Service

Severability

If any provision of these Terms of Service is held to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. Invalid provisions will be modified to achieve the intent of the parties as closely as possible.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

For specific inquiries about your orders, returns, or account issues, please include your order number or account email when contacting us to help us assist you more efficiently.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Premium Health & Beauty E-commerce Platform Ltd regarding your use of the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Premium Health & Beauty E-commerce Platform for your wellness and beauty needs.